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Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
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Ecommerce tracking not working

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

My e-commerce tracking is not working at all. The code below has been added to all pages and also to the thank you page of our website.

E-commerce tracking has been activated in Analytics but still it does not track transactions.

<script>(function (i, s, o, g, r, a, m) {	i['GoogleAnalyticsObject'] = r;	i[r] = i[r] || function () {	
(i[r].q = i[r].q || []).push(arguments)	}, i[r].l = 1 * new Date();	a = s.createElement(o),	
m = s.getElementsByTagName(o)[0];	a.async = 1;	a.src=g;	m.parentNode.insertBefore(a, m)	})
(window, document, 'script', '//www.google-analytics.com/analytics.js', 'ga');	
ga('create', 'UA-xxxxxxxx', 'auto');	
ga('require', 'linkid');
ga('require', 'displayfeatures');
ga('require', 'ecommerce');	
ga('send', 'pageview');
</script

Could you please help me by checking out the code?

 

Thank you very much.

 

Mika

Ecommerce tracking not working

A T
Participant ✭ ✭ ✭
# 2
A T
Participant ✭ ✭ ✭

I think you have only completed the first step from below: 

 

Ecommerce tracking not working

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello A T,

 

Thank you for helping. We are using the same tag structure for other sites too and there it works fine with reporting the e-commerce statistics.

 

 

Ecommerce tracking not working

A T
Participant ✭ ✭ ✭
# 4
A T
Participant ✭ ✭ ✭

Can you paste the code for thank you page?

 

Also confirm with your IT team on all the steps have been implemented?

Re: Ecommerce tracking not working

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
<script>(function (i, s, o, g, r, a, m) {	i['GoogleAnalyticsObject'] = r;	i[r] = i[r] || function () {	(i[r].q = i[r].q || []).push(arguments)	}, i[r].l = 1 * new Date();	a = s.createElement(o),	m = s.getElementsByTagName(o)[0];	a.async = 1;	a.src=g;	m.parentNode.insertBefore(a, m)	})(window, document, 'script', '//www.google-analytics.com/analytics.js', 'ga');	
ga('create', 'UA-xxxxxx-xx', 'auto');	
ga('require', 'linkid');
ga('require', 'displayfeatures');
ga('require', 'ecommerce');	ga('send', 'pageview');
</script>

We did several test orders, in the beginning it worked for 2 days but now it's not working anymore.

They say all the steps have been implemented.

Ecommerce tracking not working

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆

The code snippet above only loads the ecommerce tracking features, but do not create and send any transactions.

 

On your confirmation page you should look for calls to ga('ecommerce:addTransaction') and ga('ecommerce:addItem') containing the actual order items and revenue. If they're not present, then that's what's missing.