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Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
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E-Commerce (Transaction) Data in User Explorer

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The e-commerce tracking was implemented on our website (by another team, with which we don't have contact anymore), when testing the e-commerce data I came across multiple transaction revenue data that I don't really understand, see screenshot below.

 

There is the real transaction revenue -29.33 (which is duplicate, but it doesn't matter, as probably the user left the confirmation page open and the returned to it), and there are two other values (one per session) which I cannot figure out what they represent - 1,466.50 in the first session and 205.31 in the second. Not all users which completed a transaction have an additional value like this either and in the E-commerce report only the real transaction values appear. Anyone has any ideas what these values might represent? Might there be an issue with the way e-commerce tracking was implemented? Thanks in advance!

 

2016-11-15_1209.png

E-Commerce (Transaction) Data in User Explorer

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

@Csilla I

 

Could you please share your website name , i will go though the same and get back to you.

E-Commerce (Transaction) Data in User Explorer

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Vasim,

 

The website is https://www.tandarts.nl/. Thanks for the support Smiley Happy

Re: E-Commerce (Transaction) Data in User Explorer

Follower ✭ ✭ ✭
# 4
Follower ✭ ✭ ✭

Hi - 

@Csilla I

 

I as per my analysis eCommerce code is not placed correctly on thankYou page, You wish to know what is exact issue then please share the ThankYou Page (Confirmation Page) URL and Source code as well.

 

 

If my answers helped you, let me know with a star ;-) ⭐️

E-Commerce (Transaction) Data in User Explorer

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Vasim,

 

You can find the source at the following link:

https://www.dropbox.com/s/98g884x6acnzhlh/view-source_tandarts-new.omnisourcetech.com_checkout_24_co...

The final Thank You page URL is /checkout/xxx/complete, where xxx is the order number, but it doesn't work if there isn't a real order placed.

 

Thank you in advance for your help.

E-Commerce (Transaction) Data in User Explorer

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Hi Vasim,

Did you manage to download the html file?

Thank you!

E-Commerce (Transaction) Data in User Explorer

Follower ✭ ✭ ✭
# 7
Follower ✭ ✭ ✭

@Csilla I

 

Can we connect on hangout to resolve this issue.

E-Commerce (Transaction) Data in User Explorer

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Sure, here's my Google+ profile: https://plus.google.com/u/0/118332485911004053088