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Conversion not showing in Goal Funnel

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi!

 

I have a goal setup to track successful payments:

 

Goal URL: ^/payment/success?tx=

Step 1: ^/payment/summary [Required]

Step 2: ^/payment/confirm-and-pay

 

A flow of a visitor, as tracked via our access logs is thus:

 

[31/Jan/2017:10:53:03 +0000] "GET /payment/summary HTTP/1.1" 200 3178 "https://www.example.com/"
[31/Jan/2017:10:53:23 +0000] "GET /payment/confirm-and-pay HTTP/1.1" 200 6970 "https://www.example.com/payment/summary"
[31/Jan/2017:11:01:56 +0000] "POST /payment/confirm-and-pay HTTP/1.1" 302 267 "https://www.example.com/payment/confirm-and-pay"
[31/Jan/2017:11:03:03 +0000] "GET /payment/success?tx=123 HTTP/1.1" 200 2564 "https://checkout.sagepay.com/gateway/service/authorisation"
[31/Jan/2017:11:09:53 +0000] "GET /payment/success?tx=123 HTTP/1.1" 200 2564 "https://checkout.sagepay.com/gateway/service/carddetails"
[31/Jan/2017:11:09:54 +0000] "GET /payment/success?tx=123 HTTP/1.1" 200 2564 "https://checkout.sagepay.com/gateway/service/cardselection"
[31/Jan/2017:11:09:55 +0000] "GET /payment/success?tx=123 HTTP/1.1" 200 2564 "https://www.example.com/payment/confirm-and-pay"

 

The goal is registered, but the reverse goal step is marked as (entrance):

 

/payment/success?tx=123 (entrance) (not set) (not set)

 

The source/medium for the goal step is:

 

checkout.sagepay.com / referral

 

The problem is this "conversion" doesn't show as a conversion in the funnel visualisation report. I think it's because the visitor is directed to SagePay for payment and then SagePay redirects the user back to the goal URL. What I don't understand is why this is causing a problem.

 

I thought that, providing the visitor accessed the pages in goal step 1 and 2 and that the goal url was reached, it would?

 

I have an identical goal configured but there is no SagePay redirect in the middle and these do show in the funnel visualisation report as I would expect.

 

Any pointers greatly appreciated.

Jamie

1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by topic author Jamie B
February 2017

Conversion not showing in Goal Funnel

[ Edited ]
Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Hi Jamie,

 

If you add "sagepay.com" to your referral exclusion list, everything will be fine. This feature helps to prevent third-party websites from starting second sessions. Here you can read more about that: https://support.google.com/analytics/answer/2795830?hl=en

 

You'll find your referral exclusion list if you go to Admin -> Tracking Info -> Referral Exclusion List in Google Analytics.

 

Here you'll find another topic where I've described it even more (if you'd like to dig deeper): https://www.en.advertisercommunity.com/t5/Google-Analytics-Referral-Spam/Referral-exclusion-not-work...

 

This should be a solution @Jamie B.

 

Hope this helps. Let us know how it goes.

Taavi

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Jamie B
February 2017

Conversion not showing in Goal Funnel

[ Edited ]
Participant ✭ ✭ ✭
# 2
Participant ✭ ✭ ✭

Hi Jamie,

 

If you add "sagepay.com" to your referral exclusion list, everything will be fine. This feature helps to prevent third-party websites from starting second sessions. Here you can read more about that: https://support.google.com/analytics/answer/2795830?hl=en

 

You'll find your referral exclusion list if you go to Admin -> Tracking Info -> Referral Exclusion List in Google Analytics.

 

Here you'll find another topic where I've described it even more (if you'd like to dig deeper): https://www.en.advertisercommunity.com/t5/Google-Analytics-Referral-Spam/Referral-exclusion-not-work...

 

This should be a solution @Jamie B.

 

Hope this helps. Let us know how it goes.

Taavi

Re: Conversion not showing in Goal Funnel

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you so much for the quick response. I will try that first thing Monday when I'm back at work and report back.

Conversion not showing in Goal Funnel

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Yes! Sorry for not replying sooner. Thanks for your help.