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Analytics
2K members online now
2K members online now
Learn how to set up goals and Ecommerce tracking, verify accuracy of attribution traffic sources, and discuss funnel visualization, Multi-Channel Funnels, the Goal Flow Report, and Enhanced Ecommerce
 
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Complete refund transactions

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi people,

 

I have to do a complete transaction refund but I cannot success . I've tryied to do with the data import uploading a csv file only the column of the transactionId but it didn't work. I've tryied a refund from the web but it hasn't work:

 

ga('ec:setAction', 'refund', {
'id': transactionId // Transaction ID is only required field for full refund.
});

 

And finally I tried to do a partial refund but it didn't work also.

 

How much time it takes to do the refund? Does it take some time? Because when I uploaded data by csv it took 24 hours at least... 

I don't know what i'm doing wrong. ¿Someone can help me?

Complete refund transactions

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Hi, 

 

I believe this feature only works if you have enhanced ecommerce enabled.

 

Many thanks,
Adam

Re: Complete refund transactions

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Adam,

I have enhanced ecommerce enabled in all views of my propierty.

Complete refund transactions

Participant ✭ ☆ ☆
# 4
Participant ✭ ☆ ☆

Hi,

did you call ga('send'.. function after ga('ec:setAction' to pass data to analytics with particular event or pageview?