Cannot add goals to any of my analytics properties
I've been using Google Analytics for many years now and a couple of years ago had no problems adding goals at all. Then about a year ago I started needing to revise some of my goals and adding goals to newer properties. I found that I couldn't add any new goals to any f my properties at all. When I try to set up a goal all the options are greyed out and I can't change them.
I emailed Google Support about the issue but haven't had any reply from them and it wasn't too urgent so I didn't chase it. However goals are now becoming critical to some of my properties and I remain stymied by the greyed out goal options. Have I missed something obvious? Can anyone give me some ideas please?