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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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seeing the results twice in user ID report

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Digging down into the User explorer to the user report. I'm seeing the results twice please see image. Thanks in advance for any help offered
This is a typical result that displays twice
Viewed search result
Page title             Page URL          
Search Result      /search-result/?text=11-5946

double-reporting.jpg

seeing the results twice in user ID report

Follower ✭ ✭ ✭
# 2
Follower ✭ ✭ ✭

Hi David,

 

For some reason the image you uploaded didn't load for me. Please can you provide more detail.

 

Cheers,

A

seeing the results twice in user ID report

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Adam

Thanks for your reply. I have copied some of the duplicate reporting below, all the other sites I manage do not have this issue.

Any thoughts?

Thanks in advance

 

3:34 PM

 

Viewed Search Result/search-result/?text=4302712

Page title

Search Result

Page URL

/search-result/?text=4302712

 

3:34 PM

 

Viewed Search Result/search-result/?text=4302712

Page title

Search Result

Page URL

/search-result/?text=4302712

 

3:20 PM

 

Viewed Search Result/search-result/?text=4304316

Page title

Search Result

Page URL

/search-result/?text=4304316

 

3:20 PM

 

Viewed Search Result/search-result/?text=4304316

Page title

Search Result

Page URL

/search-result/?text=4304316

 

 

 

3:34 PM
 
Viewed Search Result/search-result/?text=4302712
Page title
Search Result
Page URL
/search-result/?text=4302712
 
3:34 PM
 
Viewed Search Result/search-result/?text=4302712
Page title
Search Result
Page URL
/search-result/?text=4302712
 
3:20 PM
 
Viewed Search Result/search-result/?text=4304316
Page title
Search Result
Page URL
/search-result/?text=4304316
 
3:20 PM
 
Viewed Search Result/search-result/?text=4304316
Page title
Search Result
Page URL
/search-result/?text=4304316

seeing the results twice in user ID report

Follower ✭ ✭ ✭
# 4
Follower ✭ ✭ ✭

Hi David,

 

Have you tried installing Google tag assistant to check for any problems with your analytics tracker? Is the universal analytics tracker installed twice, resulting in duplicated hits?

 

Do you mind sharing your website URL?

 

Is your web site transactional? Have you checked for duplicate transactions which might assist you in understanding why you are seeing user explorer events to duplicate.

 

Try using tag assistant and record the session and then review the report and see if you notice anything unusual.

 

Thanks,

A