Analytics
5.9K members online now
Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
Guide Me
star_border
Reply

not set in location report

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

I approx get 16000 a month visits to my site a month approx 1000 of those if i view the location reports show as not set. I cant find any information for ip address, city etc. As anyone else experienced this. I have excluded bots and spiders but not sure what i can do to fix it.

 

Thanks

1 Expert replyverified_user

Re: not set in location report

Top Contributor
# 2
Top Contributor
Hi Hannah :_)
GA does not track/report IP information.

Sounds like it may possibly be related to spam data.
The following article is an in-depth look at the different types that can occur
and ways to prevent the data appearing in reports
http://help.analyticsedge.com/spam-filter/definitive-guide-to-removing-google-analytics-spam/
Bronwyn Vourtis, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here

Re: not set in location report

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you i had already implemented some filters to try and stop the bots but i guess they have got through this.

Re: not set in location report

Top Contributor
# 4
Top Contributor
Are the visits with the not set location coming from a particular referral source?
(You can check this by going to the Audience > Geo > Location report and Leaving the
Primary Dimension as say Country and then adding a Secondary Dimension of Source/Medium
If you find they are being generated by a couple of specific referrers, then you can create an Exclude filter
using Campaign Source as the filter field and then a regex to combine the domain names in the Filter pattern field
Bronwyn Vourtis, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here

Re: not set in location report

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Great thank you I will have a look. Thank you for your help

Re: not set in location report

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Its coming up as direct/none so i cant see who it is.

Re: not set in location report

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
They also come from desktop so that alludes the mobile not collecting the location etc.

Re: not set in location report

Top Contributor
# 8
Top Contributor
Some visitors will come up as not set as information for all locations is not always available.
Do you have a seperate View setup with a hostname filter applied to only include hits to your domain name?

If you change the Secondary Dimension and have a look thru the other Dimensions available, is there anything else you
are noticing that could be used for filtering or that seems funky eg a non existent browser type/version being reported
Bronwyn Vourtis, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here

Re: not set in location report

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Hi,

Thanks for the reply,

Yes all traffic is coming through the correct hostname www.long-travel.co.uk and coming from known browsers.

Re: not set in location report

Top Contributor
# 10
Top Contributor
I have no familiarity with your website or its tracking history./patterns.

What I would do, is read the following articleon spam data so as to aquaint yourself
with the various types that can affect accounts. It is a very long read but well worth it
Create a new View to track going forward
and apply the suggested filters in the article to the new View as a preventative measure going forward
There are also segments in the article that can be setup so as to 'clean' you current reports
http://help.analyticsedge.com/spam-filter/definitive-guide-to-removing-google-analytics-spam/

I don't think dimensions with (not set) values can be filtered however I might be wrong so you may want
to test that.
Bronwyn Vourtis, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here