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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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acquisition / channels / paid social traffic appears in 'other'

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I recently changed my default channels setting to include 'paid social' (in order to track our social paid campaigns on Facebook & linkedIn). When I check acquisition overview, I do see 'paid social'. However, if I click on 'other', I can also see 'paid social' & 'paid social' there. How can I make all the paid social traffic appears in 'paid social' & not on other?

 

Thanks

 

Audrey1_new_default_channel_grouping.png2.overview_acquisitoon_channels.png3_when_clicking_on_acquisition_others.png

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Accepted by topic author Audrey P
June

Re: acquisition / channels / paid social traffic appears in 'other'

[ Edited ]
Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆

Hi @Audrey P,

As I can see from your screenshot, you had "paidsocial" and "paid-social" value as your utm_source and most probably, you defined your "Paid Social" default channel group to be 'source' matches 'paid social'. You should use the same value on your 'source' UTM parameter on your campaign links or you should change your "Paid Social" default channel group definition to include other values that you assign.

Please take a look at the following screenshot: https://prnt.sc/fgi9hg  Screenshot_13.png

acquisition / channels / paid social traffic appears in 'other'

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks, I'll try that.