Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
Guide Me
star_border
Reply

Zero Users

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I know I'm getting users from Adwords and other sources but when i check google analytic it shows zero users. I checked the presence of analytics codes in the website.

Can i please know the reason for this?

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Shekar
November 2016

Zero Users

Top Contributor
# 2
Top Contributor

Hi @Shekar :-)

Is the tracking id in the GA code on the website, match the tracking ID for the Property reports that you are viewing?

Is there more than one copy of the tracking code on the site?

Does the GA reporting View have any filters applied to it?

Has it been more than 48hrs since you installed the tracking code?

Bronwyn Vourtis, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Shekar
November 2016

Zero Users

Top Contributor
# 2
Top Contributor

Hi @Shekar :-)

Is the tracking id in the GA code on the website, match the tracking ID for the Property reports that you are viewing?

Is there more than one copy of the tracking code on the site?

Does the GA reporting View have any filters applied to it?

Has it been more than 48hrs since you installed the tracking code?

Bronwyn Vourtis, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here

Zero Users

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Bronwyn!! 

You hit bulls eye with first question! Smiley Happy

We recently created two copy of sites (staging & Prod) on same server; though it was have correct tracking# earlier not sure how it changed to diff one.

Zero Users

Top Contributor
# 4
Top Contributor

Thanks for the update, happy to hear the issue is resolved

 

Cheers
Bronwyn :-)

Bronwyn Vourtis, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here