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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Users are higher than Sessions due to OptinMonster.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

After conducting research we were able to determine that the events caused by linking OptinMonster with Google Analytics caused more Users than Sessions in our Google Analytics reports. Has anyone else experienced the same issue and have discovered a solution to fix this problem? If possible, we only want to remove the linking between OptinMonster and Google Analytics since this creates useful reporting.

Re: Users are higher than Sessions due to OptinMonster.

Explorer ✭ ☆ ☆
# 2
Explorer ✭ ☆ ☆
Are you sure you just don't have a page-level filter on your report?

Re: Users are higher than Sessions due to OptinMonster.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi dsatino,

We use two views for all clients in Google Analytics. One we use all of our filters to remove referral spam, internal IP addresses and so on. The other view we do not use any filters so that we can see any issues such as this one. Unfortunately both are showing the same issue.

Re: Users are higher than Sessions due to OptinMonster.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Steve, did you manage to solve this?
I've got a similar issue - huge direct traffic in sources due to Optinmonster

Re: Users are higher than Sessions due to OptinMonster.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Chris - We have experienced similar issues when using Opt-In Monster.