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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Two different numbers for same report - which one is correct

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# 1
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i wrote about this before but I don't think i explained it well enough. so i'm taking another go at it.

 

I created a custom report to gather "user" data on specific pages. The metrics that display on screen show "users" totalling 186K but when I export the report to a CSV it shows the total number of users to be 260K. That's an 80K count difference. I'm assuming this has something to do with sampling, so which number is correct?

 

Here's a screenshot to show what I am talking about.

http://www.screencast.com/t/ljQxnoPhuia

 

To make things even stranger (for me) - the user count in the CSV file is higher than the count for Unique Pageviews. How is that possible? This is why I think the accurate number is the 180K number displayed in the dashboard.

 

D

Re: Two different numbers for same report - which one is correct

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# 2
Explorer ✭ ✭ ☆
Actually both numbers are correct but have different meaning:

1. 260k that you see in exported CSV is a simple sum of "Users" column data for all pages in report
2. 186k that you see in table is a total number of unique users for all pages in report. If one user sees for example 2 pages he will be still counted as one user contrary to what is counted in CSV - there you would see one user for page 1 and one user for page 2 i.e. 2 users in total.

Hope that explains that discrepancy.

Re: Two different numbers for same report - which one is correct

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# 3
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Thank you, Olgierd.

Two follow-up questions:

1. If the metric I set-up is "users" why is it giving me just "unique users?" - or is that what it's supposed to give me? Why would it give me different info in the CSV?

2. How can the "users" in the CSV be higher than Unique Pageviews?