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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Transactions are no longer showing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

Ever since we re-launched our website GA has stopped recognizing our transactions. Can you please let me know if there is something in the settings that needs to be updated?

Other metrics, like sessions and users seem to be ok.

 

Thanks

 

Kris

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Accepted by topic author Kris F
May

Transactions are no longer showing

Rising Star
# 2
Rising Star

Hi Kris,

 

IF you still have the GA code on each page (it sounds like you do) and you changed no settings (turning off ecommerce) then one of two things happened.  

 

1.  Your developers have not added the ecommerce coding to the new receipt page of your site.

 

2.  Your developers have not added the appropriate dynamic values back into the GA Ecommerce code.

 

There are some other nuances, but basically whomever did the new site needs to get ecommerce up and running.

 

Best,

 

Theo Bennett

Analytics Evangelist at MoreVisibility | Contact Me
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Transactions are no longer showing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks for your response Theo.  I will follow up with the developer

 

Kris

Transactions are no longer showing

Rising Star
# 4
Rising Star

No problem.  As I said there could be other nuances like filters on your account but that is rare.

 

Post back here if you need more help.

 

-Theo

Analytics Evangelist at MoreVisibility | Contact Me
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