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Tracking chat leads on Intercom with GA?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've tried searching for a solution but there doesn't seem to be much info about this online. Has anyone else tried using Intercom Acquire on their websites? And if so, how do you connect your chat data to Google Analytics? 

 

Any help would be much appreciated. 

Tracking chat leads on Intercom with GA?

[ Edited ]
Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Hi Angeli,

 

I've tried searching myself for a long time and like you can't find a solution to push Intercom conversations as events into GA.

 

I've spoken to their support as well, but they unfortunately can't provide a solution at present.

 

Looking at their Javascript reference (https://developers.intercom.com/docs/intercom-javascript#section-intercomonshow) there aren't any relevant events I can see that would work.

 

For this reason I'm now trailing Drift for clients. They have a Javascript library that has one event which specifically caters for Google Analytics - which is "startConversation" (http://help.drift.com/developer-docs/widget-events-to-send-to-things-like-google-analytics).

 

So far this seems to do the job perfectly for me, and I can now see which channels are converting for live chat alongside email and phone calls all within my Google Analytics accounts.

 

Hope this helps.

 

Ali