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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Sudden drop of mobile visitors

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

Since Sunday we've been experiencing a massive drop from over 8-11K daily sessions to under 5K daily. I've been digging through analytics and found the drop was from mobile users. We often have 80% or more mobile users but now we sometimes have under 40% of them, mostly coming from desktop, according to real-time data. Desktop and tablet users seem to be the same as previous weeks so that's not a problem. Mobile sessions went from 7-10K daily to under 4K.

 

Screen Shot 2017-03-30 at 14.39.07.png

 

We haven't changed anything on our code or our website in general. We have checked the JS code and it seems to be working fine.

 

Any help would be very appreciated. Thanks!

Sudden drop of mobile visitors

Badged Google Partner
# 2
Badged Google Partner

Images aren't rendering in the forums for some reason...

 

Regardless of device, what source/medium(s) lost traffic? Devices don't bring people to the website - Is this for one source, all sources? 

Tom

Sudden drop of mobile visitors

Follower ✭ ✭ ✭
# 3
Follower ✭ ✭ ✭

Do you use a responsive website? Or do you use an "m." mobile site? For examples m.example.com?

 

What is your main driver for mobile traffic?