Some Desktop users are counted as Mobile users
We use Google Analytics for our Company Intranet.
Usually about 1% of our sessions is from a mobile/tablet user. 99% is Desktop.
Since December 17th 2015, the 'mobile' sessions suddenly went up to about 9%.
Research showed this can't be right: this should still be about 1%.
When our employees use our intranet in the office, they are counted as 'Internet Explorer 7' users (because of a wrong setting in the office) (this is a known internal error for us, it's ok).
So I filtered on 'Internet Explorer 7' in the Mobile users (so I know they aren't really Mobile but Desktop users), and here I could see they were 'Mobile' users with IE7 >> so these are the missing Desktop users.
I can't find what went wrong since December 17th. We didn't change anything in our tracking code etc.
I make reports using the Desktop vs Mobile users, and now I have to manually change these every time (filter the IE7 users).
Do you have any idea what is going wrong?
Re: Some Desktop users are counted as Mobile users
Its possible to use GA Custom Filters to change this information so they appear as a desktop device - is this what you are looking for?
Director of Marketing | Nehmedia | Partner Profile