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Segment Sequence Sessions Sum

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi

 

I have created two individual segments with condition and sequence. I also have an overall segment using OR combining the individual segments. What I should see is that the overall should be a sum of the individual sessions but my individual segments total is more than that of the overall one using OR. It should be the other way around as the overall one has the individual values and the ones common to both the individual segments. 

2 Expert replyverified_user

Re: Segment Sequence Sessions Sum

Rising Star
# 2
Rising Star
Hi Rshreec,

It's almost impossible to answer with the data provided here. One thing to check for is sampling, If you are seeing sampling, that alone could explain the difference.

Best,

Theo Bennett
Analytics Evangelist at MoreVisibility | Contact Me
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Re: Segment Sequence Sessions Sum

Rising Star
# 3
Rising Star
Rshreec,

The problem could also be the OR connector usually an OR quits executing when the first statement it hits is true, been awhile but can you change to AND and see if that gets you better results.

Re: Segment Sequence Sessions Sum

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Hi Theo,

Please see below the criteria I have for my segment-
Segment 1 -
Condition - not an employee
Sequence-
step 1 - event action exactly matches 'Access Help'
followed by
Event action exactly matches 'Click a solution'
and event action does not exactly match 'Viewed an article'
and event action does not exactly match 'Click an article'
and event action does not exactly match 'Click a post'
and event action does not exactly match 'Viewed a post'
and event action does not exactly match 'Click a resource'
and event action does not exactly match 'Viewed an article solution'
followed by
event action does not exactly match 'File a ticket'

Segment 2 -
Condition - not an employee
Sequence-
step 1 - event action exactly matches 'Access Help'
followed by
Event action exactly matches 'Click an article'
and event action does not exactly match 'Viewed an article'
and event action does not exactly match 'Click a solution'
and event action does not exactly match 'Click a post'
and event action does not exactly match 'Viewed a post'
and event action does not exactly match 'Click a resource'
and event action does not exactly match 'Viewed an article solution'
followed by
event action does not exactly match 'File a ticket'


Segment 3 -
Condition - not an employee
Sequence-
step 1 - event action exactly matches 'Access Help'
followed by
Event action exactly matches 'Click a post'
and event action does not exactly match 'Viewed an article'
and event action does not exactly match 'Click a solution'
and event action does not exactly match 'Click an article'
and event action does not exactly match 'Viewed a post'
and event action does not exactly match 'Click a resource'
and event action does not exactly match 'Viewed an article solution'
followed by
event action does not exactly match 'File a ticket'

The above 3 segments give me individual data for success of a solution (segment1), success of an article (segment 2) and success of a post (segment 3).

The combined segment of all the above 3-
Segment Combined -
Condition - not an employee
Sequence-
step 1 - event action exactly matches 'Access Help'
followed by
Event action exactly matches 'Click an article'
OR event action exactly matches 'Click solution'
OR event action exactly matches 'Click a post'
and event action does not exactly match 'Viewed an article'
and event action does not exactly match 'Viewed a post'
and event action does not exactly match 'Click a resource'
and event action does not exactly match 'Viewed an article solution'
followed by
event action does not exactly match 'File a ticket'

1.- the combined segment gives me a lower number of sessions than the sum of individual segments. Ideally it should be higher as it should include the individual segments and the common ones between the individual events like solution and article, solution and post, article and post etc.

2. Also wanted to know if in a session all three segments sequences are satisfied, then will they appear in all three segments (incrementing the session for each segment by 1) or will it appear in only one segment and in that case which segment will it come under.

Let me know if you require any further info.

Re: Segment Sequence Sessions Sum

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Brian,

Thanks for the info. Please see extra details that I have provided. I cannot change it to AND as I need to check for either of them being true.

Re: Segment Sequence Sessions Sum

Rising Star
# 6
Rising Star
In segment three as soon as one of the OR segments is determined to be True the others I believe are not proccessed, I also am not positive that you need the exclusions listed as well since they would not be true for Click an Article, click a Solution, or Click a Post.
When I have additional time I will try and set up a segment on my data to verify this, but my first impression is that this segment or series of segments is more complicated then it needs to be and/or that it is not properly configured to get the desired results.