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Analytics
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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Revenue not showing since September 2016

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello.

 

Suddenly my Revenue is not recording anymore. I checked the code implementation, I recorded with Tag Assistant, and everything looks fine. 

I don't know what happened, or what I'm doing wrong.

 

I hope somebody can help me.

Thanks. 

 

 

revenue.PNG

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Gebe A
January 2017

Re: Revenue not showing since September 2016

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

SOLVED!

 

I asked the website administrator to replace the <script> tracking code on the website.

Now the revenue is recording again. 

 

I think I changed the view in August, and I forgot to replace the code snippet on the website.

Now everything works fine.

 

Thank you all for the help! 

Have a great day! Smiley Happy

 

 

 

fixed.PNG

View solution in original post

Revenue not showing since September 2016

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Did you check the property ID ? Was it the same the one you are looking at?

Revenue not showing since September 2016

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

How could I check that?

Revenue not showing since September 2016

Explorer ✭ ✭ ✭
# 4
Explorer ✭ ✭ ✭

Hi,

In Analytics, Go to Admin > Property settings. Check tracking Id
.It's in the form of UA-XXXXXXX-X.
Also while using tag assistant check if the events are sent to the same ID.  

Thanks,
Ritwik

Revenue not showing since September 2016

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi.

Thank for your answer. 

I checked the tracking ID, and it's the same.

 

What else can I check?

Thanks.

Revenue not showing since September 2016

A T
Participant ✭ ✭ ✭
# 6
A T
Participant ✭ ✭ ✭

is it only the revenue that got affected or all traffic?

 

also check on final/thankyou page in chrome and see in console for any JS errors causing issue.

 

You can also use chrome GA debugger to help debug.

Re: Revenue not showing since September 2016

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Revenue and all ecommerce data is affected. The other traffic looks good.

analytics.PNG

Maybe here is the problem, on thank you page, it seems that the cod is missing. I'll check and I'll come back with an answer.

 

 

problem.PNG

 

Thank you

 

Marked as Best Answer.
Solution
Accepted by topic author Gebe A
January 2017

Re: Revenue not showing since September 2016

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

SOLVED!

 

I asked the website administrator to replace the <script> tracking code on the website.

Now the revenue is recording again. 

 

I think I changed the view in August, and I forgot to replace the code snippet on the website.

Now everything works fine.

 

Thank you all for the help! 

Have a great day! Smiley Happy

 

 

 

fixed.PNG