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Question about Ecommerce Data

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have been using GA for a while with no hitches and I finally decided to give the Ecommerce piece a try.  I am a Shopify customer and they embed Ecommerce GA code on my behalf.  They have assured me everything looks great (you can see it here: shop.misha-and-puff.com).   

 

Regardless Ecommerce is NOT showing up.

 

See:

 

https://cl.ly/0M1Y1n1Q3201

https://cl.ly/0A2t2j1d0y3c

 

etc.

 

Although GA works fine otherwise e.g.

 

https://cl.ly/1r1S0i0H0130

 

Ecommerce is turned on and I don't have any filters set up or anything

 

https://cl.ly/2M020H3I3c0h

 

What am I doing wrong?

 

thanks!

 

1 Expert replyverified_user

Re: Question about Ecommerce Data

Top Contributor
# 2
Top Contributor
Hi,

There is a delay in reporting, you might have to wait a few hours for the results to appear. I checked your site and Enhanced Ecommerce is set up on your Shopify store.

Arnold Majlath, Google Analytics Top Contributor
Circle Me On Google+ | Visit me @ Redfly Digital

Re: Question about Ecommerce Data

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you Arnold. No I turned this on close to a week ago, I thought there might be a delay. I'm at a complete loss. I tried some of the debug tools but as you said my Shopify looks properly set up. The *only* thing I installed was a Goal I got from the gallery for Shopify but that shouldn't impact my raw metrics.

https://cl.ly/0Q0O3j2y1W10
https://cl.ly/0m081e2v1W3L

I double checked that I didn't have any filters set up.

Re: Question about Ecommerce Data

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
One other notes. I have noticed there is no /checkout/thank_you page being tracked. I cannot find it anywhere. See this: https://cl.ly/302n2D3O2I0W

I have reached out to Shopify. Maybe that is the problem?
Marked as Best Answer.
Solution
Accepted by topic author Mike B
August 2016

Re: Question about Ecommerce Data

Top Contributor
# 5
Top Contributor
Yes, it seems that users are not getting to the thankyou page and the transaction tracking code is not being fired. Let's see what Shopify says about it.

Arnold Majlath, Google Analytics Top Contributor
Circle Me On Google+ | Visit me @ Redfly Digital

Re: Question about Ecommerce Data

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
This has been resolved, thank you everyone for your help. There was some problematic Javascript on the thank you page that was causing problems. Since Shopify does not give you a way to see that page I had not realized this was happening.