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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Problem with Goal Confirmation

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I am trying to set up the funnel visualization to check our cart abandonment, but when I verify the goal it keeps resulting in 0.  I think the problem might be that our order confirmation page includes the unique order #

 

This is the funnel:

/ShoppingCart

/Checkout

/confirm/order#

 

I tried just using "/confirm/" and that didn't work.  Is there a way to get it to recognize all confirmations?

 

Thanks

 

Kris

Problem with Goal Confirmation

Participant ✭ ☆ ☆
# 2
Participant ✭ ☆ ☆

Hi @Kris F

 

Can you please try "/confirm/order.*" ?

 

I hope this helps.

Regards

Problem with Goal Confirmation

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hello and thank you for your reply.  That didn't seem to work but there is a "begins with" option in the goal destination set up that seems to work.  I do have another question if you don't mind.  In the funnel that I set up it does not seem to be capturing all transactions.

 

I have 3 steps in the funnel:

(View Cart) - Shopping Cart

(Log In) - Check Out

(Payment) - Confirm

 

I was wondering if there is a way to add another line that would capture all customers who confirm but might have taken a different path (i.e. maybe they were already logged in before they added to the cart).

 

Hope that makes sense

 

Thanks

 

Kris