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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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No data between Dec 6 and 12th

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The site averages 150 + users a day but between December 6th and 12th all data is showing "0".    December 13th its back with 188 users.  Any idea why the data would be gone for that period of time?  Site was up and no issue with servers, tracking code wasn't altered.

 

Thank you

1 Expert replyverified_user
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Accepted by topic author Traci G
December 2016

No data between Dec 6 and 12th

Rising Star
# 2
Rising Star

I'd suggest that there was an issue with the tracking code - double check that no one changed any settings or if alterations were made to the site. Also check to see if anyone was monkeying about with filters on your reporting views in GA (you can check in the history report in the admin section).

John Wedderburn, Advertiser Community, Rising Star
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No data between Dec 6 and 12th

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks John - we are checking into whether anyone touched the tracking code.  We also checked our production updates and there was a push from staging to live site - maybe settings were changed then.