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Motion Charts broken

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

For weeks now I have not been able to access Motion Charts, regardless of the report. I have tried on Chrome, Safari, and Firefox, with plugins enabled and disabled.

 

When I try to switch from Line Chart to Motion Chart, I get a 'Loading...' message, and an error logged to the dev tools console: 'Error: Method not supported'. The Motion Chart never loads.

 

I'm surprised that I have not been able to track down any other reports of this problem.Screenshot 2017-07-14 11.20.25.png

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1 ACCEPTED SOLUTION

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Marked as Best Answer.
Solution
Accepted by Bronwyn V (Top Contributor)
December

Motion Charts broken

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi,

 

I had the same issue. I downloaded the latest version of Flash Player and the problem was solved, at least in Firefox.

The charts are working for me right now.

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Re: Motion Charts broken

Top Contributor
# 2
Top Contributor

Hi @Patrik C :-)
For the most part this is a user to user community.


Quickest way to report suspected GA bugs/interface issues, is via the feedback link at the bottom of the GA Interface, it will allow you to submit screen shot and information about the suspected bug directly to Google.

feedback.jpg

 

Thanks

Bronwyn

Bronwyn Vourtis, Google Analytics Top Contributor
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Motion Charts broken

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Done. I am still very curious whether anyone else is experiencing the same bug.

Motion Charts broken

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I do, exactly the same

Motion Charts broken

Top Contributor
# 5
Top Contributor

I have seen mention of issues with motion charts mentioned by someone else within the past couple of days.

https://plus.google.com/u/0/+TiaanVanZylJourno/posts/2iAsM257rSN

Bronwyn Vourtis, Google Analytics Top Contributor
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Motion Charts broken

Visitor ✭ ✭ ✭
# 6

Motion Charts broken

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Any update? I'm also unable to open motion charts on any report

Marked as Best Answer.
Solution
Accepted by Bronwyn V (Top Contributor)
December

Motion Charts broken

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Hi,

 

I had the same issue. I downloaded the latest version of Flash Player and the problem was solved, at least in Firefox.

The charts are working for me right now.

Motion Charts broken

Top Contributor
# 9
Top Contributor

I find it bizarre that flash should still be a requirement to use these reports

Bronwyn Vourtis, Google Analytics Top Contributor
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Motion Charts broken

Visitor ✭ ✭ ✭
# 10
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Hi, did you get a solution? I tried updating Flash but that didn't work and I still can´t see these reports.