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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Missing transactions because customers dont return to my website

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hey All!

 

I've found a problem with my Google Analytics, 

I'm working on a webshop and found missing transactions in my Analytics report.

We're using a Magento Backend, implemented a GA tag and everything is working great (except e-commerce).

My conclusion after some research is that customers dont return to our website after finishing the order.

 

Maybe one of you guys know a solution, Thanks in advance!

 

Tom.

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Marked as Best Answer.
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Accepted by topic author Tom V
October 2016

Missing transactions because customers dont return to my website

Top Contributor
# 2
Top Contributor

Your best solution is to force a redirection from the payment site.

Otherwise, you'll need to get transaction numbers in GA and cross-check them with back-office transactions in Magento. From there, you can use the Analytics API to upload missing transactions.

 

VP & Chief Evangelist at Hub'Scan | Contact me
Level 80 Digital Analytics Warrior, KPI Therapist and Keeper of the One True Tagging Plan

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Marked as Best Answer.
Solution
Accepted by topic author Tom V
October 2016

Missing transactions because customers dont return to my website

Top Contributor
# 2
Top Contributor

Your best solution is to force a redirection from the payment site.

Otherwise, you'll need to get transaction numbers in GA and cross-check them with back-office transactions in Magento. From there, you can use the Analytics API to upload missing transactions.

 

VP & Chief Evangelist at Hub'Scan | Contact me
Level 80 Digital Analytics Warrior, KPI Therapist and Keeper of the One True Tagging Plan

Missing transactions because customers dont return to my website

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thanks Julien, 

 

do you know where i can find more information on uploading missing transactions? Is it the same API as the one to implement the GA Tag?

 

Anyways great help!