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Missing eCommerce data

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

I'm trying to track eCommerce conversions with Google Analytics using Wordpress Enhanced e-commerce for Wordpress (a plugin). I configured the plugin correctly. And inside analytics my e-commerce settings look like this:

Screen Shot 2016-11-11 at 16.09.50.png

Yet I'm getting this report: 

Screen Shot 2016-11-11 at 15.57.11.png

 

I used to get data before until a certain point. 

 

Apparently this is not the first time we're dealing with this issue. I looked in my reports history and saw this issue had been resolved before.

Screen Shot 2016-11-11 at 15.58.53.png

 

Well this is it, I hope someone would be able to help me with this matter.

 

Thanks in advance.

 

-K

1 Expert replyverified_user

Missing eCommerce data

Top Contributor
# 2
Top Contributor

Hi,

 

There are several analytics tracking tags on your site. One of them is working correctly (in the GTM container), the second one is broken and the third one is installed twice. If you want to track Enhanced Ecommerce through GTM, you need to install a plugin that will output the ecommerce data for the analytics tag in GTM. I'd suggest this one https://wordpress.org/plugins/duracelltomi-google-tag-manager/ to use with Woocommerce. You can find the documentation here: https://duracelltomi.com/google-tag-manager-for-wordpress/how-to-articles

You also need to enable Enhanced Ecommerce for your analytics tag in GTM: https://developers.google.com/tag-manager/enhanced-ecommerce#enable

 

You can always check if your tracking tag is working properly using the Google Tag Assistant Chrome extension.

 

Hope this helps, let me know if you have questions.


Arnold Majlath, Google Analytics Top Contributor
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