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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Inconsistent users count & metrics in UserID filtered view

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi,

 

We have set-up a userID enabled view with filter set to only include pages from customer area (where user is logged in and userID variable is set). But the view is reporting strange numbers: if I set the time period to a shorter period, it reports a higher number of users

 

E.g.

Period: 1st of Nov - 22nd Nov

Total users: 31.239

 

Period: 9th of Nov - 22nd Nov

Total users: 35.342

 

Session unification setting is set (default)

Aside the UserID, there are 2 filters set

1) Domain include

2) Login page URL exclude (to include only customer area pages)

 

 

So is it a bug? How can GA report more unique users (based on ID's) on a period that is much shorter?

Any idea? Anyone having encountered the issue?

 

We have other accounts with UserID view enabled and new encountered this issue. Any help welcome.

 

Best Regards,

 

Michael

Re: Inconsistent users count & metrics in UserID filtered view

A T
Participant ✭ ✭ ✭
# 2
A T
Participant ✭ ✭ ✭

Looks strange.

 

Can you try with: 

 

https://ga-dev-tools.appspot.com/query-explorer/

Re: Inconsistent users count & metrics in UserID filtered view

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Hi,

Thank you for your answer but it gives the same results.
What is very strange is that if I apply 2 segments:
1st = all vists (defautl)
2nd = logged in visits (based on URI)

I get totally different figures for users and no more inconsistencies (i.e. if I decrease time period, I get lower number of users).
Ex:
1st - 22nd of Nov
No segment applied at all: users = 31.239
Segment applied (all visits); users = 68.808
Segment applied (logged in visits): users = 68.181 (consistent with all sessions segment)
Sampling rate = 52%

9th - 22nd of Nov
No segment applied at all: users = 35.342
Segment applied (all visits); users = 58.430
Segment applied (logged in visits): users = 57.928 (consistent with all sessions segment)
Sampling rate =69%

So there is definitely something going wrong here. The "segmented" figures seems correct. A look into the user DB's showed there were around 71.000 unique users logging in between 1st to 23rd of Nov. GA reports 68.800+ (based on userID).

To whom can we report this strange issue at Google?

Regards,

Michael