How to prevent client reload checkout process to affect Checkout Behaviour?
I am using Shopify as my ecommerce platform, i found that the number on Checkout Behaviour (enhanced ecommerce) is weird.
The checkout process funnel in order:
1. Shipping Address
2. Shipping Method
3. Payment Method
4. Order Completed (thank you page)
As shown as the screenshot below step.3 is bigger than step.2, i thought the only reason is someone reload the page on step.3, so GA count one more time.
So did anyone have experience to prevent this issue or something i missing on GA setting?
Re: How to prevent client reload checkout process to affect Checkout Behaviour?[ Edited ]
September 2016 - last edited September 2016
Hi Tat Ming,
Those are sessions, not pageviews. There could be lots of pageviews during one session and even if someone reloads a page, it could happen during this one session.
You don't have enough data to draw conclusions, to be honest. You should wait a bit more. There could be a situation when a user visited your payment method page, then was inactive on that page for 30 minutes or more and then interacted again with that page and sent a hit to Google Analytics (= 2 sessions).
Hope this helps.