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Google Analytics shows no sessions from Taiwan

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi I have a question for our Google Analytics.  

 

People have been using our website from Taiwan. However, if you check number of sessions by country by going to Geo -> Location,  the country "Taiwan" has never been shown. What is the reason for that?

 

The when you go to Geo -> Language, there are sessions for users who speak Mandarin in Taiwanese (Zh-Tw) reported. How do you show number of sessions from Taiwan? Thanks.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

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Marked as Best Answer.
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Accepted by topic author anastasia v
November 2015

Re: Google Analytics shows no sessions from Taiwan

Top Contributor
# 2
Top Contributor
Hi anastasia,

strange behavior ...

Insert country as second dimension (2nd column) in Audience > Geo > Language report. Which country do you see here for zh-tw users?

Christoph



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Marked as Best Answer.
Solution
Accepted by topic author anastasia v
November 2015

Re: Google Analytics shows no sessions from Taiwan

Top Contributor
# 2
Top Contributor
Hi anastasia,

strange behavior ...

Insert country as second dimension (2nd column) in Audience > Geo > Language report. Which country do you see here for zh-tw users?

Christoph



Re: Google Analytics shows no sessions from Taiwan

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Christoph,

Thanks for your reply. The countries are China and Singapore.

It may be because Taiwan is considered China's state.

Thanks,

Anastasia




Re: Google Analytics shows no sessions from Taiwan

Top Contributor
# 4
Top Contributor
Hi Anastasia,

no - Taiwan surely is considered as proper country. Otherwise, Taiwanese wouldn't agree ... ;-)

In sample data of one of my accounts I have 57% from Taiwan, 32% Hong Kong, 5% US, 0.4% Singapore, and 0.2% China for zh-tw sessions.

Maybe it's just a matter of too few data - so that's just statistically possible that no one from Taiwan has come in yet? Or do you have any country filters in your Analytics view?

Christoph

Re: Google Analytics shows no sessions from Taiwan

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Christoph,

 

Thanks for your explanation.

 

True, that makes sense. Google is very pro-democracy. 

 

I am glad to know that other users can have statistics shown from Taiwan and Hong Kong.

 

But, in the mean time my Google Analytics has not distinguished sessions from the country. GA country filters are also not applied.

 

Language
 
Country
 
 
Acquisition Behavior   Sessions % New Sessions New Users Bounce Rate Pages / Session Avg. Session Duration          
165

% of Total:

100.00%

(165)

 
14.55%

Avg for View:

14.55%

(0.00%)

 
24

% of Total:

100.00%

(24)

 
21.82%

Avg for View:

21.82%

(0.00%)

 
6.75

Avg for View:

6.75

(0.00%)

 
 
 
 
 
 
1. en-us
United States
109(66.06%)
8.26%
9(37.50%)
22.94%
7.49
    2. zh-tw
Singapore
25(15.15%)
16.00%
4(16.67%)
12.00%
5.24
    3. zh-cn
Singapore
8(4.85%)
12.50%
1(4.17%)
0.00%
10.12
    4. zh-tw
China
5(3.03%)
20.00%
1(4.17%)
0.00%
4.60
    5. en-us
Germany
4(2.42%)
0.00%
0(0.00%)
50.00%
2.75
        6. zh-hk
Singapore
4(2.42%)
50.00%
2(8.33%)
50.00%
2.75
    7. zh-cn
China
3(1.82%)
66.67%
2(8.33%)
33.33%
4.00
    8. en-gb
India
2(1.21%)
0.00%
0(0.00%)
0.00%
5.00
    9. de-at
Germany
1(0.61%)
100.00%
1(4.17%)
0.00%
4.00
    10. de-de
Germany
1(0.61%)
100.00%
1(4.17%)
0.00%
11.00
   
 

 

Do you know how to contact Google Analytics team for reporting this so that they could take a look at our Web Link?

 

We tried Google Feedback with no luck so far.

 

Thanks,

 

Anastasia

 

 

Re: Google Analytics shows no sessions from Taiwan

Top Contributor
# 6
Top Contributor
Hi Anastasia,

I actually guess that Taiwan data will get in as soon as there will be more data ...

For official Google Analytics support you might contact Google AdWords Support [1] given you're an AdWords customer. Otherwise, there is no Google phone support for free Analytics.

Christoph

[1] https://support.google.com/adwords/answer/1385067?hl=en

Re: Google Analytics shows no sessions from Taiwan

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
Hi Christoph, Thank you very much for your great replies. It seems so. Thanks for the info. Sincerely, Anastasia