Analytics
5K members online now
Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
Guide Me
star_border
Reply

Google Analytics shows less visits from Source

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have a website example.com and the following problem:

 

A customer publishes a link to http://another-example.com/page.html in my website;

A client clicks http://example.com/hash=jblibgdlbdyu&redirect=http%3A%2F%2Fanother-example.com%2Fpage.html&utm_sourc... and is redirected to http://another-example.com/page.html The system registers a click in the customers account

 

Customer opens his Google Analytics account and tracks the clients that came through the Source example.com

 

Real life case: the clicks in my system are 3,600 and the clicks GA shows are 2,902

 

What might be wrong? All the URLs are tagged with UTM tags. This is not the first case with more than 30% difference in stats. 

 

Is there a way to ensure that the target URL's GA always sees the referrer example.com ?

1 Expert replyverified_user

Re: Google Analytics shows less visits from Source

Google Employee
# 2
Google Employee
Hey Mario,

Apart from the fact that clicks and sessions are different metrics and aren't supposed to match, it sounds like the utm tags and source are being dropped in certain scenarios.

1) check all the links that lead to your clients site from your site, does the tag drop before the first page loads?
2) is yours an https site leading to an http client site?
3) is there a 301/302 error when the clients' page loads (will need to check for each landing page, with the utm parameters).
4) Is the analytics code always firing on the landing page/is it in the head tag of your clients' website? If it fails to fire on the landing page and capture the source, it won't be able to do so on the second page.

Any of these could cause the sessions to be attributed to other sources.

Cheers,
Arjun