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Google Analytics report e-mail - Reverse user opt out

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# 1
Visitor ✭ ✭ ✭

I have been testing a new dashboard and have been sending e-mail reports to myself at another e-mail address. In one of the e-mails, I accidentally clicked on the "opt-out" link and confirmed that's what I wanted, assuming that I would be able to easily reverse this choice.

 

I'm not longer able to receive any e-mails (one-time or recurring reports). I haven't found a way to opt back in to receiving e-mail Google Analytic reports from the sending account. Thanks in advance for any suggested solutions.

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Re: Google Analytics report e-mail - Reverse user opt out

[ Edited ]
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# 2
Top Contributor

Hi @Surveillance Services P,

 

Have you tried returning to Google Analytics and adding the email address back?

 

  1. Open the report you'd like to email.
  2. Click Email, below the report title.
  3. The email address you used as your login is listed in the From field.
  4. In the To field, enter a comma-separated list of email addresses.
  5. Enter a subject, and select the attachment format and frequency.
  6. If you selected a frequency other than "Once" in the previous step, click ADVANCED OPTIONS and select an Active for period. For example, if you selected "Daily" in the previous step, and an Active for period of "1 month", the email will be sent daily for a period of one month.
  7. Use the text field to enter the body of your email.
  8. Click Send.

 

Further, you can add your other email to the Analytics account as a user.

 

  1. Sign in to your Analytics account.
  2. Select the Admin tab and navigate to the desired account/property/view.
  3. In the ACCOUNT, PROPERTY, or VIEW column (depending upon whether you want to add the user at the account, property, or view level), click User Management.
  4. Under Add permissions for, enter the email address for the user's Google Account.
  5. Select the permissions you want. Learn more about permissions.
  6. Select Notify this user by email to send a notification to each user you're adding.
  7. Click Add.

 

Please let us know the results,

 

James

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Re: Google Analytics report e-mail - Reverse user opt out

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi James, yes I've tried to e-mail another reports, but they're not coming through to my (non-Google) account, which I can't add as an Analytics user.

Basically I would like to re-instate the ability to receive scheduled or ad-hoc reports to my non-Google account, without having to login to the Analytics account to download them. Is that possible?

Re: Google Analytics report e-mail - Reverse user opt out

Top Contributor
# 4
Top Contributor
This is a known "bug" and has been reported to Google.
Patience.
VP & Chief Evangelist at Hub'Scan | Contact me
Level 80 Digital Analytics Warrior, KPI Therapist and Keeper of the One True Tagging Plan

Google Analytics report e-mail - Reverse user opt out

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Do we know how long before this bug will be fixed and whether there is a work around?  We have a critical report that we opted out by accident and have had to have a third person receive it and forward it on.

Google Analytics report e-mail - Reverse user opt out

Top Contributor
# 6
Top Contributor

No ETA on bug fix date; you're stuck with e-mail forwarding in the meantime.

If you're feeling adventurous, you can also pull the same information from the Reporting API and have the report e-mailed to you.

 

VP & Chief Evangelist at Hub'Scan | Contact me
Level 80 Digital Analytics Warrior, KPI Therapist and Keeper of the One True Tagging Plan

Google Analytics report e-mail - Reverse user opt out

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Any update on this? Thanks in advance.

Google Analytics report e-mail - Reverse user opt out

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Same issue, very curious if there is a fix.