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Google Analytics Won't Allow Me To Setup an Email Report (Unknown Error, Internal Error)

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Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hello!

 

I've setup a Custom Dashboard but now I would like to schedule an email every month to be sent. I've done this numerous time in the past without any issues. Recently (like in the past week) Google Analytics has been showing an error and won't let me proceed with my request. I've tried using Opera, where I have no ad-block plugin setup and cleared all the browsing data and cookies.

 

It says "Internal error. Please try again later. Analytics has encountered an unexpected condition and cannot fulfill your request."

 

A screenshot can be seen here. http://screencast.com/t/uQS1TfT1BE.

 

Is anyone else experiencing this issue? Is there any resolution?

1 Expert replyverified_user

Re: Google Analytics Won't Allow Me To Setup an Email Report (Unknown Error, Internal Error)

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Yes I am having the same problem?
Marked as Best Answer.
Solution
Accepted by topic author David F
September 2016

Re: Google Analytics Won't Allow Me To Setup an Email Report (Unknown Error, Internal Error)

Rising Star
# 3
Rising Star
It's a bug, Google is aware. No ETA for fix.

Best,

Theo Bennett
Analytics Evangelist at MoreVisibility | Contact Me
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Re: Google Analytics Won't Allow Me To Setup an Email Report (Unknown Error, Internal Error)

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆
+1

How we know Google is aware? Googlebot is aware, as I could find this topic already ;-)

Re: Google Analytics Won't Allow Me To Setup an Email Report (Unknown Error, Internal Error)

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Can you cite your source on how they are aware? This has been a problem for quite some time....

Re: Google Analytics Won't Allow Me To Setup an Email Report (Unknown Error, Internal Error)

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Same here and I also posted this https://www.en.advertisercommunity.com/t5/Reports/500-Error-trying-to-setup-automated-emails-in-GA/m...

It actually throws a 500 error so it's not your browser.

Re: Google Analytics Won't Allow Me To Setup an Email Report (Unknown Error, Internal Error)

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I'm having the same issue, experienced this issue since Friday.

Re: Google Analytics Won't Allow Me To Setup an Email Report (Unknown Error, Internal Error)

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
+1

Good to know! Please notify us once it's fixed. Thanks!

Re: Google Analytics Won't Allow Me To Setup an Email Report (Unknown Error, Internal Error)

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Same issue has been ongoing with us for just over a week now.

We have over 400 automated emails we send out from GA on behalf of our clients across a few different GA accounts we have set up. At first I was wondering if we hit some type of cap that GA has on this. Does anyone know if there is a cap?

But, based on this thread, sounds like it's a bug. Anxiously awaiting word on an ETA.

Re: Google Analytics Won't Allow Me To Setup an Email Report (Unknown Error, Internal Error)

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
having this issue too