Analytics
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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Google Analytics - Missing Historical data

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone,

 

Recently we discovered that all data before June 15th 2015 is gone on our production profile while everything is still available on our test server profile where we have data up to May 2013.

 

What can be the reasons we lost the data? Is it possible they are just hidden?

 

Thanks for your help!

 

Regards.

Re: Google Analytics - Missing Historical data

Follower ✭ ✭ ☆
# 2
Follower ✭ ✭ ☆
Hi Vincent -

Do you know of any filters that were introduced on that day that could have excluded all data? It does sound like a filter issue and not an issue on Google's side, as your test profile contains the data.

Re: Google Analytics - Missing Historical data

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I looked at my views, and the main one is unfiltered. Is there anything else that could prevent historical data to show up?

Re: Google Analytics - Missing Historical data

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Bump. I really don't know what happened, is someone already lost historical data?

Re: Google Analytics - Missing Historical data

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Does anyone know what other support services google provide?

Re: Google Analytics - Missing Historical data

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I have the same issue. I hope someone can reply. Mine is June 12th, 2015.

Re: Google Analytics - Missing Historical data

[ Edited ]
Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

I hope too, this issue is very important for us.

Our client starts to distrust google-analytics because of this problem. The question is, when we will lose more historical data?