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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Funnel visualization Issue

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

My one of my funnel visualization report shows more users at step 3 than the ones who proceeded to step 2. Can someone please help understand the reasons?

 

Regards,

1 Expert replyverified_user
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Marked as Best Answer.
Solution
Accepted by topic author Hanumant
February 2017

Funnel visualization Issue

Top Contributor
# 2
Top Contributor

That's because you unchecked the mandatory step box for step 1 of your funnel.

This means you'll show users who start their session directly on step 2, which includes users who timeout on step 1 and click on to step 2 but thereby generating a second session.

VP & Chief Evangelist at Hub'Scan | Contact me
Level 80 Digital Analytics Warrior, KPI Therapist and Keeper of the One True Tagging Plan

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Hanumant
February 2017

Funnel visualization Issue

Top Contributor
# 2
Top Contributor

That's because you unchecked the mandatory step box for step 1 of your funnel.

This means you'll show users who start their session directly on step 2, which includes users who timeout on step 1 and click on to step 2 but thereby generating a second session.

VP & Chief Evangelist at Hub'Scan | Contact me
Level 80 Digital Analytics Warrior, KPI Therapist and Keeper of the One True Tagging Plan

Funnel visualization Issue

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you Julien. I completely missed the required segment.