4.3K members online now
Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
Guide Me

Excluded source is not being excluded

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have excluded a source called (a payment gateway) under tracking sources. BUT orders are STILL listed under the source "not set" as coming from this source. 


What can I do MORE to exclude this source from my reports? 

1 Expert replyverified_user

Excluded source is not being excluded

Rising Star
# 2
Rising Star

Hi Lea,


For third party payment processors you should only add them as to the referral exclusion list under Admin>> Property Settings >> Tracking Info. 


You should not need to do anything else as long as the user is returned to your site within 30 minutes of crossing over to the third party.   That said, this will not change ANY of your historical data.




Theo Bennett

Analytics Evangelist at MoreVisibility | Contact Me
Connect on LinkedIn