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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Error: "Failed to load the shortcut"

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

This error message has persisted since the beginning of last week and I don't understand why. The following are just a few of the actions I can't do without the message appearing and making it impossible to get reports:

  • adjust the number of results per page
  • go to the next page of results
  • add secondary dimensions (ex. Date)
  • (sometimes) filter date range

Screen Shot 2016-12-14 at 7.48.32 AM.png

 

I also attempted to create a new shortcut in case there's something wrong with the pre-existing shortcut, however I encounter this error message. I use landing page (match regex) to create my shortcuts.

 

Screen Shot 2016-12-19 at 8.23.35 AM.png

  

Prior to last week (Dec 12), I had never seen this error before.

Any ideas what's going on here?

Thank you!

 

 

 

 

1 Expert replyverified_user

Error: "Failed to load the shortcut"

Rising Star
# 2
Rising Star

Hi Soda,

 

Have not seen this one before.  Have you tried clearing cache or a different browser?

 

Best,

 

Theo Bennett

Analytics Evangelist at MoreVisibility | Contact Me
Connect on LinkedIn

Error: "Failed to load the shortcut"

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes, I have. Cleared all cache/history. Tried using Chrome, Safari and Firefox. Yet, they all have the same result Smiley Sad

Error: "Failed to load the shortcut"

Rising Star
# 4
Rising Star

On which report is the shortcut based?   Perhaps it's one that's soon to be deprecated..... 

 

-Theo

Analytics Evangelist at MoreVisibility | Contact Me
Connect on LinkedIn

Error: "Failed to load the shortcut"

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Not quite sure how to answer that question but hopefully this makes sense:

Acquisition --> All Traffic --> Channels --> Organic Search

Error: "Failed to load the shortcut"

Rising Star
# 6
Rising Star

That is not going anywhere.. hmmm.  Just out of curiousity; do you have the new UI?  That is the one where everything is on the left rail with Admin on the bottom?

 

Not sure if there is a connection....

Analytics Evangelist at MoreVisibility | Contact Me
Connect on LinkedIn

Error: "Failed to load the shortcut"

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Yes it's the new UI (which sucks btw) and yes it is not going anywhere.  None of my shortcuts work any longer!

Error: "Failed to load the shortcut"

Rising Star
# 8
Rising Star


I have not had that problem in the new UI; that said the main account I use, which has access to hundreds of accounts, has not been ported yet. 

You may want to try a different browser of incognito mode to see if it's a caching problem. 

 

Best,

 

Theo Bennett

Analytics Evangelist at MoreVisibility | Contact Me
Connect on LinkedIn

Error: "Failed to load the shortcut"

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Was there any resolution to this? I'm experiencing the exact same thing...shortcuts setup for organic search traffic simply fail every time. Usually triggered it seems when comparing date ranges.

Error: "Failed to load the shortcut"

Rising Star
# 10
Rising Star

I still have not had this issue.  Just curious if you tried to create a new shortcut / saved report and if that worked. 

 

I cannot replicate it and I tried in 3 different log-ins.  Smiley Sad

 

-Theo

Analytics Evangelist at MoreVisibility | Contact Me
Connect on LinkedIn