Analytics
4.3K members online now
Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
Guide Me
star_border
Reply

Email Reports Not Being Received

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've setup monthly report emails for many clients in Analytics and am noticing that often the report emails are sporadic in that some months they'll be sent and received, while others no reports come through at all.

 

What can be done to troubleshoot this?

Re: Email Reports Not Being Received

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭
Hi Tonya,

how did you set the monthly reports to be sent? did you check if they are still active for the current months?

Re: Email Reports Not Being Received

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I setup the reports as a monthly scheduled email using the "Email" button on analytics pages.

Re: Email Reports Not Being Received

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Also yes, they are still active.