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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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E-mail reports - resource is not available for weeks now

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have had this problem for a few weeks now. For new customers i implement dashboards and let them be sent to them by mail. This has always worked well for me.


But since a few weeks, i get the red message: 'Source is not available. Please try again later.' 

Of course, that is what i did. The same day..the day after and weeks later. But it's still not working.

 

-The accounts and views [saw a max of 400 per view] don't have any automatic email report already being sent out.

-Have tried different browsers, same problems tho'. 

 

Does anyone have any clue what can cause this?

1 Expert replyverified_user

E-mail reports - resource is not available for weeks now

Rising Star
# 2
Rising Star

#1 Try recreating the dashboard and seeing if it emails.

 

#2 There's a chance you may also be using some data in there that is causing an issue. What period of time are you pulling the data in from?

 

#3 Could you pull the same data as a custom report and email that to your clients? 

 

Let me know where you stand on this, 

- Josh

 

Joshua, Rising Star
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E-mail reports - resource is not available for weeks now

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi, thanks for your respons.

While it didn't contain the actual solution, i managed to find out how i can get it working. 
I tried recreating a dashboard, so therefore i made a new dashboard. That one, i was able to e-mail! 
Turned out i receive the errors for all the Dashboards that are 'shared', while the dashboards that are 'Private' can be send! 

Remains weird because i remember usually mailing these shared dashboards, but this is no problem for me anymore since i can move on now. 

 

E-mail reports - resource is not available for weeks now

Rising Star
# 4
Rising Star

Thanks for the update. I'll try to remember that in the future for myself! 

 

Best,

 

Joshua, Rising Star
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