Analytics
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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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E-commerce data is blank

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

In google analytics admin, I've chosen 'objectives' -> 'payment made' and defined the objective detail as "regular expression" and entered '/step-4.html' in the text box.

 

This is because and the end of my shopping cart the URL contains somewhere 'step-4.html' in it.

 

However, when analysing the reports, this objective is never met although there were some sales and test orders that reached this page.

 

Also, in admin, I've activated the e-commerce definitions but my conversions are always zero in the reports.

 

Why is this and how can I fix this?

Re: E-commerce data is blank

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Have you checked that you have the ecommerce tracking code properly installed on your 'step 4' page. The ecommerce tracking code needs to be present to record any transactions. I'd recommend installing the tag assistant chrome extension which will help you troubleshoot any problems with your tracking code

Re: E-commerce data is blank

A T
Participant ✭ ✭ ✭
# 3
A T
Participant ✭ ✭ ✭
Hi,

You can easily debug on the website with GA debugger:
https://chrome.google.com/webstore/detail/jnkmfdileelhofjcijamephohjechhna

You can check in chrome, console tab with 'Preserve log' turned ON.

Best Regards,
A.T.

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