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Understand information in your reports and troubleshoot reporting issues such as self-referrals, (not set) data, and inaccurate information
 
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Data discerpancy - Users VS Sessions VS Pageviews

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi Guys,

 

I'm struggling with one weird issue which is related to number of users, sessions and pageviews. So I've recently implemented GTM on all of my websites and after that I'm getting correct data for users/sessions/pageviews on website level (that means when I'm selecting HOSTNAME as a dimension) but when I'm selecting Custom dimesnion as my dimension then suddenly it starts showing big data disperancy in user/session data (that means sessions is like 1/20th of users or even more). Also, just for further reference, all my custom dimesions are hit based, earlier it was coming absolutely fine when I was not using GTM.

 

For instance.

website            users         sessions         pageviews

www.abc.com   21                 25                40

Line of business (CD) 21        2                 4

 

Let me know if you need further information on this from my end, thanks.

 

Thanks,

Manish

Data discerpancy - Users VS Sessions VS Pageviews

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

How do you send custom dimension data? Is it within pageview tag or event tag? I suppose that you'll need to check if custom dimension is set with every hit since it is hit level dimension. GA debug / GTM preview mode will definitely help you to check if data are collected correctly

Data discerpancy - Users VS Sessions VS Pageviews

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆

Hi,

Thanks for your response, and it's within pageview tag - how can I check within GTM preview mode? I mean in preview mode, we can check only different variables/tags are capturing/firing or not but here the issue is that it's coming fine on overall level but not with custom dimension - or is there any way to check custom dimension data within GTM preview?

 

Thanks,

Manish

Data discerpancy - Users VS Sessions VS Pageviews

Follower ✭ ☆ ☆
# 4
Follower ✭ ☆ ☆

Also, one more thing - i'm using javascript variable for different custom dimensions in GTM - is it fine? or should i go for any other approach?

 

Thanks,

Manish

Re: Data discerpancy - Users VS Sessions VS Pageviews

Explorer ✭ ✭ ✭
# 5
Explorer ✭ ✭ ✭

you could check all the data sent with GA tag in GTM preview by clicking corresponding tag

GTM.png

Re: Data discerpancy - Users VS Sessions VS Pageviews

Follower ✭ ☆ ☆
# 6
Follower ✭ ☆ ☆
Hi, thanks for your reply!
And, yes custom dimensions data is coming correctly but issue is that my custom dimension is not tracking correct data for SESSIONS and PAGEVIEWS if I'm using custom dimension as a dimension in custom report - though it's working perfectly fine when I'm not using custom dimension as a dimension in custom report.