Dashboard - Widgets Showing Users
I'm trying to calculate Mobile Device usage for my site, but the numbers aren't adding up. Under audience> mobile> overview, I am seeing 226,219 sessions for the specified time frame. Device category shows 112,502 sessions (49.73%) for desktop; 89,477 sessions (39.55%) for mobile; and 24,240 sessions (10.72%) for tablet and the audience overview shows 191,062 users.
However, when I open my dashboard/custom report, I get numbers that are confusing me. I have a widget set to show "users," with no filters, and it reports: 191,062, which is consistent with what I see in the audience overview. I also have a widget to show "users by device." It reports 98,058 users (50.8%) for desktop, 74,732 (38.7%) for mobile; and 20,133 (10.4%) for tablet. This adds up to 192,923. Where is this number coming from? Who are these 1,861 users that are not showing in the user widget/audience overview? The device widget's settings are: Create a pie chart showing: users grouped by device category; Show up to 4 slices; no filters.
Furthermore, the New (177,395 users) vs. Returning (32,164 users) Users widget (pie chart) totals 209,559. The Users by Country widget (pie chart) totals 193,098 users (US: 157,014; Other: 28,309; Canada: 4,088; and India: 3,687). None of these numbers match up with the total number of users or total number of sessions.
The only thing I can think of is that there is some glitch with how the pie chart widget perceives "users." I feel like I can no longer trust the information that they are reporting. What is going on?
Re: Dashboard - Widgets Showing Users