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2 web hosts and high drop off numbers

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

On our website we have our general information pages and then our member login area. Both are hosted by different companies. The second specialises in account management and data in the financials industry.

 

I have huge drop off numbers from my login page, and what is making it through, it says is going to the homepage. We don't have tracking on the second part of the website because to my knowledge it's just something we can't do. My question is how can I tell the difference between drop offs, people purposely going back to the homepage and what I think Goggle is telling me people are logging in are drop off.

 

I either have drop offs OR clicks to the homepage according to the behaviour flow chart.

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Carol M
March 2016

Re: 2 web hosts and high drop off numbers

Rising Star
# 2
Rising Star
Hi Carol,

You can look at this a couple of ways Navigation Summary or User Flow to see how users navigate from log-in page to home page, etc. and Behavior Flow. Both would benefit from using event tracking to fire a hit to Google Analytics when someone successfully validates at log-in; or less preferably, (but might be your only option) when the log-in button is clicked.

More on event tracking here:

https://developers.google.com/analytics/devguides/collection/analyticsjs/events


Best,

Theo Bennett
Analytics Evangelist at MoreVisibility | Contact Me
Connect on LinkedIn

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Carol M
March 2016

Re: 2 web hosts and high drop off numbers

Rising Star
# 2
Rising Star
Hi Carol,

You can look at this a couple of ways Navigation Summary or User Flow to see how users navigate from log-in page to home page, etc. and Behavior Flow. Both would benefit from using event tracking to fire a hit to Google Analytics when someone successfully validates at log-in; or less preferably, (but might be your only option) when the log-in button is clicked.

More on event tracking here:

https://developers.google.com/analytics/devguides/collection/analyticsjs/events


Best,

Theo Bennett
Analytics Evangelist at MoreVisibility | Contact Me
Connect on LinkedIn