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Filtered view data "sessions" is HIGHER than All website data "sessions"

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am experiencing a very strange phenomenon. 

 

I am trying to filter out internal traffic to our website. 

 

I set up a view called "Exclude Internal Traffic", I applied filters which exclude our internal static IPv4 addresses and applied the filters to the view. 

 

The Filtered view (which should be excluding Internal traffic) is showing higher traffic than the "All Website Data" view. 

 

How on earth is this possible?  HELP!

 

Thanks,

Jeanine 

1 Expert replyverified_user

Filtered view data "sessions" is HIGHER than All website data "sessions"

Rising Star
# 2
Rising Star

How much higher, a few % points or wildly out?

 

Filtered view data "sessions" is HIGHER than All website data "sessions"

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Very small percent.

Filtered view data "sessions" is HIGHER than All website data "sessions"

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

But we know that 60% of our traffic right now is internal.  As the filter was working a month ago. 

Filtered view data "sessions" is HIGHER than All website data "sessions"

Rising Star
# 5
Rising Star

Ok, I think I misunderstood your original question. Your expectation is that your filtered view - to exclude internal traffic - should have 60% less traffic than the unfiltered view, correct? It sounds like there is a problem with your filter set-up - have you tested the site to see if internal sessions are actually being removed?

Filtered view data "sessions" is HIGHER than All website data "sessions"

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Yes John.  We have not done the testing, but it looks as if we are going to have to learn about that as this is baffling me. 

 

Jeanine

Filtered view data "sessions" is HIGHER than All website data "sessions"

Rising Star
# 7
Rising Star

ok. First - is your unfiltered view entirely unfiltered? Second - test to see if you actually turn up in your filtered view i.e. whether internal visitors are actually excluded.

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John W