Analytics
1.7K members online now
1.7K members online now
Ask questions about filter set-up and issues with using filters in Google Analytics reports
 
Guide Me
star_border
Reply

Filter Access

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

An individual who no longer works for my company is the only person who has the full permissions at the account level. This person will not answer phone calls or emails. The rest of the company has full permissions at the property and view level.  This is an issue because we would like to filter out the internal traffic from our advertising agency, but we are unable to create new filters with our current permissions. Is there anything we can do besides taking legal action to remove this person from our account?  

1 Expert replyverified_user

Re: Filter Access

Top Contributor
# 2
Top Contributor
Hi Kelly,

First, if a company email was used, I would see if someone could gain access to that email - from there you can change all the access you would need.

You might give the process outlined here a shot. Given that your company can likely, easily prove ownership, there really shouldn't be an issue in re-gaining full control.

https://www.en.advertisercommunity.com/t5/AdWords-Tracking-and-Reporting/Regaining-access-to-your-Go...

-Tommy
Tommy Sands, AdWords Top Contributor | Community Profile | Twitter | Philly Marketing Labs
Did you find any helpful responses or answers to your query? If yes, please mark it as the ‘Best Answer.’

Re: Filter Access

[ Edited ]
Participant ✭ ✭ ✭
# 3
Participant ✭ ✭ ✭

Hi Kelly,

 

There is a solution. Smiley Happy

 

Go to: https://support.google.com/analytics/

and select Contact Us -> Email.

email.png

 

Then you're able to choose Access issues -> Admin left the company:

admin left.png

 

Fill out the form and Google will get back to you. Smiley Happy

 

Tommy gave you an amazing advice as well. Hope this helps.

Taavi