AdWords is now Google Ads. Our new name reflects the full range of advertising options we offer across Search, Display, YouTube, and more. Learn more

Analytics
1.9K members online now
1.9K members online now
Dive into multiple domain (Cross/Sub) tracking, implementing Ecommerce and Enhanced Ecommerce, setting up Event tracking, and Universal Analytics code.
 
Guide Me
star_border
Reply

Unable to track links in custom Zendesk Helpdesk template

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I've created a custom template for a Zendesk Helpdesk site, and would like to track user clickthrough rates. The Analytics user ID has been added, and most of the links track fine, except for a couple in the navigation. These links are to external URLs. Am I missing some kind of configuration setting or code format on the links themselves? Thanks in advance!

1 Expert replyverified_user

Unable to track links in custom Zendesk Helpdesk template

Top Contributor
# 2
Top Contributor

Hi,

 

Did you set up event tracking for the external links?

https://support.google.com/analytics/answer/1136920?hl=en


Arnold Majlath, Google Analytics Top Contributor
Was my response helpful? If yes, please accept it as solution.
Circle Me On Google+ | Visit me @ Redfly Digital

Unable to track links in custom Zendesk Helpdesk template

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I'll give this a shot and see if it does the trick. Thanks!