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Unable to track links in custom Zendesk Helpdesk template

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# 1
Visitor ✭ ✭ ✭

I've created a custom template for a Zendesk Helpdesk site, and would like to track user clickthrough rates. The Analytics user ID has been added, and most of the links track fine, except for a couple in the navigation. These links are to external URLs. Am I missing some kind of configuration setting or code format on the links themselves? Thanks in advance!

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Unable to track links in custom Zendesk Helpdesk template

Top Contributor
# 2
Top Contributor

Hi,

 

Did you set up event tracking for the external links?

https://support.google.com/analytics/answer/1136920?hl=en


Arnold Majlath, Google Analytics Top Contributor
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Unable to track links in custom Zendesk Helpdesk template

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I'll give this a shot and see if it does the trick. Thanks!