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Set up the same custom dimension for different forms submission steps

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# 1
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Hi, 

 

We have a website that has around 100 different form. We want to track this steps for all forms: 1) user arrives to form, 2) user completes the form (click on submit), 3) user arrives to thank you page (set up goal in GA). For every step, we want to identify the form.

 

For this, we created one custom dimension "Form Name" (Nombre Formulario) and two custom metrics "Form Started" (Formulario Iniciado) and "Form Completed" (Formulario Completado). We send this data to GA:

1. User arrives to form page: Form Name = xxxx, Form Started = 1

2. User clicks on submit button: Form Name = xxxx, Form Completed = 1

3. User arrives to thank you page (common thank you page for all forms): Form Name = xxxx

 

The thing is, it looks like there is something wrong in our configuration, because, for example, last week we had: 1034 goal completions, but 3596 "Form completed" (click on submit). And, if I try to get an analytic's report of goal completions by Form Name I get no results.

 

We are using Google Tag Manager for configuring GA.

 

Thanks, 

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1 Expert replyverified_user

Set up the same custom dimension for different forms submission steps

Top Contributor
# 2
Top Contributor

Hi @Oscar M the issue is goal can only be recorded once per session while the custom metric does not have that drawback. 

 

To get a number of goal completions by form name yuo will probably have to use segments or tie unique events and the custom dimension.

 

Kind regards,

Zorin

Web analyst @ escapestudio.net

Set up the same custom dimension for different forms submission steps

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# 3
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Hi @Zorin Escape, thanks for the answer.

 

I see. Just for being sure, if we forget trying to count goal completions by Form Name. If we just use dimensions and metrics. Is it ok sending:

1) Dimension 1, Metric 1

2) Dimension 1, Metric 2

 

It that configuration correct?

 

Thanks, 

Set up the same custom dimension for different forms submission steps

Top Contributor
# 4
Top Contributor

Hi @Oscar M - sorry for the late response - hectic start of the year.

 

If you opt to track it with the custom metrics make sure you understand that the metric 1 (Formulario Iniciado) will be added up each time a use enters the step. But in essence you can do it like that.

 

Kind regards,

Zorin 

Web analyst @ escapestudio.net