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Purchase events not recorded in Enhanced Ecommerce for Android app

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Good morning,

 

I've been working with an agency specialized in mobile development to install Enhanced Ecommerce with GTM on a mobile app. Screen view tracking and custom events are working fine, but we're struggling to get all data showing in Ecom reports.See current Product List Performance Report (yes, not all data makes sense yet)

 

Product List Performance.png

It seems the product checkout is tracked properly, but purchase events are flawed. FYI, both checkout + purchase data are sent with a custom event, on click of a button. Event reports show that the events themselves are collected OK. Here are some of the data pushes (Android):

 

Click

{ecommerce=
 {click=
  {products=
   [{quantity=1, name= Beer, price=12.12, category=Beverages/Beer/Beer-Import, isNewPrice=No, brand=Miller Chill, id=00000_000000003410034805}], 
    actionField={list=Category Browsing}}}}

Add to cart

{ecommerce=
 {add=
  {products=
   [{quantity=1, name= Beer, price=12.12, category=Beverages/Beer/Beer-Import, isNewPrice=No, brand=Miller Chill, id=00000_000000003410034805}]}, 
   currencyCode=CAD}}

 

Checkout

{ecommerce=
 {checkout=
  {products=
   [{quantity=3, name= Beer, price=12.79, isNewPrice=No, brand=Miller Chill, id=00000_000000003410034805}, 
    {quantity=1, name=Lime A Rita Beer, price=16.99, isNewPrice=No, brand=Bud Light, id=00000_000000001820019987}, 
    {quantity=1, name=Lime-A-Rita Beer, price=1.9899999999999998, isNewPrice=No, brand=Bud Light, id=00000_000000001820000960}, 
    {quantity=1, name=Lime Beer, price=21.99, isNewPrice=No, brand=Bud Light, id=00000_000000001820014990}, 
    {quantity=1, name=Premium 4.8% Can Beer, price=8.99, isNewPrice=No, brand=Bitburger, id=00000_000000002050700011}], 
     actionField={step=1}}}}

Purchase - fired on the same page as checkout (1 page checkout), but with a different event

{ecommerce=
 {purchase=
  {products=
   [{quantity=3, name= Beer, price=12.12, category=Temp, isNewPrice=No, brand=Miller Chill, id=00000_000000003410034805}, 
    {quantity=1, name=Lime A Rita Beer, price=12.12, category=Temp, isNewPrice=No, brand=Bud Light, id=00000_000000001820019987}, 
    {quantity=1, name=Lime-A-Rita Beer, price=12.12, category=Temp, isNewPrice=No, brand=Bud Light, id=00000_000000001820000960}, 
    {quantity=1, name=Lime Beer, price=12.12, category=Temp, isNewPrice=No, brand=Bud Light, id=00000_000000001820014990}, 
    {quantity=1, name=Premium 4.8% Can Beer, price=12.12, category=Temp, isNewPrice=No, brand=Bitburger, id=00000_000000002050700011}], 
     actionField={revenue=101.56, tax=0, id=f0deeb4a-7552-493a-a113-ea9ea356b6e8, affiliation=Mobile, shipping=0}}}}

 

Do you see anything that would prevent Google from recording a transaction? All tags are also set with "Enable Enhanced Ecomm" and "Use data layer = true".

 

Thank you so much,

Charles

Purchase events not recorded in Enhanced Ecommerce for Android app

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

We are having the same issue, hopefully someone will read this and give us an answer? Is there any way we can know what went wrong server-side if the information was sent properly? This happens to us when purchasing items in an Android app.

Purchase events not recorded in Enhanced Ecommerce for Android app

Follower ✭ ✭ ☆
# 3
Follower ✭ ✭ ☆

Hi

 

In the SDK, data is finally sent to the next URL, www.google-analytics.com/collect

I think that you are probably sending by POST, but is it OK too describe what kind of value is being sent? I think that it is displayed in logcat.

Purchase events not recorded in Enhanced Ecommerce for Android app

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Did anybody solve the problem? I am facing the same problem. Help appreciated.

Purchase events not recorded in Enhanced Ecommerce for Android app

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Any result of this issue? i'm facing the same problem, SOS!