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Dive into multiple domain (Cross/Sub) tracking, implementing Ecommerce and Enhanced Ecommerce, setting up Event tracking, and Universal Analytics code.
 
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No Data in Real Time Views

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are not seeing any Real Time data in one of our properties. We are successfully posting events to the API and not seeing anything come through Real Time views.

1 Expert replyverified_user

Re: No Data in Real Time Views

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭
Can you provide us a link?

Re: No Data in Real Time Views

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
A link to what exactly?

Re: No Data in Real Time Views

Rising Star
# 4
Rising Star
Hey David, how are things?

Is the view in which you're seeing the Real-time a new one? Although it usually works right away, real-time have 24h windows to begin working.

If is not a new View, do you see results on the normal reports at the left menu? It seems only a problem with real-time data or the entire GA?

Leandro Martinez | Basta1Click

Re: No Data in Real Time Views

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Nope, not a new one, I can see all sorts of data in the Audience tabs, but nothing in real time.

Re: No Data in Real Time Views

Rising Star
# 6
Rising Star
Hey David,

As we can see on the Google apps status, there were no problem with Analytics servers recently: http://www.google.com/appsstatus#hl=en&v=status

Have you tested some standard things like:

- Visit from another browser
- Visit from incognito mode
- Clear cookies & data
- Check for any plugin like adblockers and stuff that may be conflicting

This can help us out understand if this is user-side or maybe some problem with real-time.

Leandro Martinez | Basta1Click

Re: No Data in Real Time Views

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭
I have tried in other browsers, on other machines, with other accounts, without adblockers.

Re: No Data in Real Time Views

Rising Star
# 8
Rising Star
Can you provide your website URL?

I recommend that you get in touch with support to see if they have updates on any problems on real-time feature:
https://support.google.com/analytics/?hl=en#topic=3544906&contact=1

Leandro Martinez | Basta1Click

Re: No Data in Real Time Views

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
It is a mobile app, so unfortunately there is not URL to share Smiley Sad

Re: No Data in Real Time Views

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I cannot find a way to get in touch with support. Is there an email address or form to fill out?