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I can't accept Google Analytics terms of service - there is no link or button to press

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I have requested a Google Analytic ID code to include in my client's website. I have filled in all the fields and clicked "Get tracking ID" a window pops up about Accepting Google Analytics terms of service, I have scrolled all the way to the bottom and there is nowhere to "accept" no button, no link, no check box.

 

The website does have an ID but it's from their old website and no one even has access to it anymore.

1 Expert replyverified_user

I can't accept Google Analytics terms of service - there is no link or button to press

Top Contributor
# 2
Top Contributor

Hi :-)

If you are trying to accept the TOS .. left click and drag the top of the frame to reposition it in the browser, then you will be able to access the I accept button.


Bronwyn Vourtis, Google Analytics Top Contributor
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I can't accept Google Analytics terms of service - there is no link or button to press

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

cannot reposition after many attempts

I can't accept Google Analytics terms of service - there is no link or button to press

Top Contributor
# 4
Top Contributor

Hi @Steves S

Not sure why it would be an issue, maybe repositioning something on screen is done differently on the device you are using?

 

 

Bronwyn Vourtis, Google Analytics Top Contributor
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I can't accept Google Analytics terms of service - there is no link or button to press

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Same problem here.  I can't drag the box up high enough to see the tick box below. I've tried using Chrome, Edge, Mozilla and IE! I've tried hard refreshing the browser and I've tried changing my screen resolution.   

 

Can anybody suggest anything else to try, please?

Re: I can't accept Google Analytics terms of service - there is no link or button to press

Top Contributor
# 6
Top Contributor

they have since changed the TOS window.. i have the same issue however the new TOS has a scroll bar at the right side which allows you to left click and drag the scroll bar on the box with the TOS in it (as its in two parts now) and once you scroll then you can see/access the I ACCEPT button.

 

This is what i see in Chrome

 TOS01.jpgTOS02.jpg

 

Alternatively..

 

TOS03.jpg

 

Are you able to provide a screenshot of what you are seeing?

 

 

Bronwyn Vourtis, Google Analytics Top Contributor
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I can't accept Google Analytics terms of service - there is no link or button to press

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hello, thank you for your reply.

 

If I hover over the grey sidebar it does not change colour and there is no scrollbar.  I have a screenshot but it doesn't paste so not sure how to show you.

 

Re: I can't accept Google Analytics terms of service - there is no link or button to press

Top Contributor
# 8
Top Contributor

Hi @Kerry-Lee R :-)

 

Thanks for posting back.

You can edit your post to add the screenshot

Click the 3 dots at the top right of your post and select the Edit Reply option

addphoto01.jpg

 

Then select the Photos icon

It will then present you with an option to upload the image to your post

Hit the Post button once the image has been added

addphoto02.jpg

Bronwyn Vourtis, Google Analytics Top Contributor
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I can't accept Google Analytics terms of service - there is no link or button to press

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

Yaaaay, the zoom trick worked!  Thank you! 

 

Zoomed to 50% and I could accept the terms.  

 

On the grey side bar, I updated my brower to the latest and I still don't get the grey scrollbar when I hover over it.  But no matter, the zoom worked.

 

Thanks again, I've been trying to do this all afternoon!

I can't accept Google Analytics terms of service - there is no link or button to press

Top Contributor
# 10
Top Contributor

Excellent, happy you were able to resolve this most annoying challenge!

 

Thanks
Bronwyn

Bronwyn Vourtis, Google Analytics Top Contributor
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