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Dive into multiple domain (Cross/Sub) tracking, implementing Ecommerce and Enhanced Ecommerce, setting up Event tracking, and Universal Analytics code.
 
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How to track invalid user input in coupon code field?

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# 1
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We currently track all user errors in checkout through Events. 

 

However, for coupon code errors, it would help to see which code the user tried to enter that caused the error, to find the root cause of some issues. 

 

All checkout errors are done as follows:

 - Event Category: errors

 - Event Action: [input field]

 - Event Label: [error message]

 

If I made the coupon code field have the error message as the event action, and the promo code as the event label, then it would make automated reporting difficult, due to the difference with all other errors. 

 

Perhaps we should fire two Events when there's a coupon code error?  One that's as per current format, and another that lists the promo code in the Event Label? 

 

Curious to get advice on the best practice to follow here?

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Marked as Best Answer.
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Accepted by topic author Sam G
February 2017

How to track invalid user input in coupon code field?

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# 2
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Marked as Best Answer.
Solution
Accepted by topic author Sam G
February 2017

How to track invalid user input in coupon code field?

Explorer ✭ ✭ ✭
# 2
Explorer ✭ ✭ ✭

Hi,

Here is some similar question with partial solution, perhaps this would help: https://www.en.advertisercommunity.com/t5/Google-Analytics-Reports/Linking-events-coupon-entry-failu...