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Analytics
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Dive into multiple domain (Cross/Sub) tracking, implementing Ecommerce and Enhanced Ecommerce, setting up Event tracking, and Universal Analytics code.
 
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Five years of Google Analytics is gone -

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

I have checked website the tracking code is in place on website is in place.

It has not changed since the induction of the website

1 Expert replyverified_user

Re: Five years of Google Analytics is gone -

Top Contributor
# 2
Top Contributor
Hi Kathy
are you sure you are logged into and viewing the correct Reports?
- you can check this by finding the tracking id in the source code of the site pages and making is matches the UA# on the Property Settings page
in your analytics account.

Does anyone else have access to the analytics account or property?

When did you last see the missing data in the account?
Bronwyn Vourtis, Google Analytics Top Contributor
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Re: Five years of Google Analytics is gone -

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
The UA code changed which I was unaware of until I discovered there was no
data (January 13)

I called IT folks and the UA code was different that the code that is
placed on the website which was created 5.5 years ago.

Questions
How do I change the UA code to the one the IT folks have on file
How do I get back data that we lost



A couple things have changed since the website was created
One year ago we brought on board new IT folks
Two years ago we switched our host site. It is now being hosted by wp engine

Re: Five years of Google Analytics is gone -

[ Edited ]
Top Contributor
# 4
Top Contributor

If the tracking code has been incorrectly installed or the wrong tracking code has been placed on the site,
any loss of data resulting from that, is not recoverable.

Do you have access to the ga account/property for the tracking id (UA#) that is in the tracking code
on the website? Or do you know who does?

Bronwyn Vourtis, Google Analytics Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here