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Can't Delete Google Analytics Shortcode in WP Plugin

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm taking over for a previous developer to manage our website. In the additional settings of one of our Contact form plugins  ("Contact Form 7") there is the following shortcode:


on_sent_ok: "try {__ctm.tracker.trackEvent("", " ", "form"); __ctm.tracker.popQueue(); } catch(e) { console.log(e); }"


We have a new SEO team taking over and this previous interferes with their analytic code that they're trying to add. But when I delete it from the "Additional Settings" textbox it re-populates after the save. Sometimes it repopulates 2 copies of the same code. I've been trying to figure out if it's the way we've configured contact form 7 or analytics or some other third party app we use (like hubspot).


But I thought I'd ask you guys first. Does analytics auto repopulate shortcodes like this when they get deleted? Is there any way I can block this code from coming back or delete it permanently? I tried commenting out our analytics script entirely in our header and it still comes back. I should also mention that this code appears when I create a new form as well. I've tried looking at the CF7 docs but haven't found anything helpful.


I appreciate it if anyone can lend a hand.


1 Expert replyverified_user

Re: Can't Delete Google Analytics Shortcode in WP Plugin

Top Contributor
# 2
Top Contributor
Hi Aaron :-)
the repopulation sounds like an issue with Contact Form 7, not analytics.
Have you asked on their plugin support forum?
Bronwyn Vourtis, Google Analytics Top Contributor
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