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Dive into multiple domain (Cross/Sub) tracking, implementing Ecommerce and Enhanced Ecommerce, setting up Event tracking, and Universal Analytics code.
 
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Analytics tag triggered in normal tag but not incognito tag(checked by tag assistant)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi All,

The question started when one day the number of sessions fall from normal to low.

 

5-24-2016 9-51-32 AM.jpg

After seeing this, we checked the website by tag assistant in normal and incognito tag. Seeing different result:

(there are 2 analytics tag because i tried to create a new analytics account to see if the drop of session is due to the analytics setting)

5-24-2016 9-38-36 AM.jpg

Does anyone know what is the problem here and how we can fix it and make the tag works normally again?

5-24-2016 9-39-31 AM.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author man wai s
May 2016

Re: Analytics tag triggered in normal tag but not incognito tag(checked by tag assistant)

A T
Participant ✭ ✭ ✭
# 2
A T
Participant ✭ ✭ ✭
checked your site http://en.emie.com/ with:

You can easily debug on the website with GA debugger:
https://chrome.google.com/webstore/detail/jnkmfdileelhofjcijamephohjechhna

You can check in chrome, console tab with 'Preserve log' turned ON.

If you read carefully it says:

Running command: ga("gtm1464074205576.send", "pageview")
Storage not available. Aborting hit.

solution: http://stackoverflow.com/questions/15992734/why-do-i-get-storage-not-available-aborting-hit-with-goo...

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author man wai s
May 2016

Re: Analytics tag triggered in normal tag but not incognito tag(checked by tag assistant)

A T
Participant ✭ ✭ ✭
# 2
A T
Participant ✭ ✭ ✭
checked your site http://en.emie.com/ with:

You can easily debug on the website with GA debugger:
https://chrome.google.com/webstore/detail/jnkmfdileelhofjcijamephohjechhna

You can check in chrome, console tab with 'Preserve log' turned ON.

If you read carefully it says:

Running command: ga("gtm1464074205576.send", "pageview")
Storage not available. Aborting hit.

solution: http://stackoverflow.com/questions/15992734/why-do-i-get-storage-not-available-aborting-hit-with-goo...

Re: Analytics tag triggered in normal tag but not incognito tag(checked by tag assistant)

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thanks AT!

I checked the solution page and adapted one of the solution there.

I added cookieDomain to value 'auto' in tag manager's analytic tag and it works for me!

Thanks again!

Re: Analytics tag triggered in normal tag but not incognito tag(checked by tag assistant)

A T
Participant ✭ ✭ ✭
# 4
A T
Participant ✭ ✭ ✭
Happy to help.